Flux
Customer Support
San Francisco Office
Sponsorship not specifiedDetected 197 days ago
GitFigmaCRMCustomer SuccessCustomer SupportCritical ThinkingWriting
About the role
- This is an opportunity to build a world‑class support function from the ground up.
- You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive.
- You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.
Responsibilities
- Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
- Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve.
- Analyze support tickets to identify recurring themes and propose improvements to product or documentation.
- Help define and refine support processes, metrics, and tools to scale our support operations as we grow.
- You're comfortable using support software like ticketing and CRM systems.
- Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.
Requirements
- This democratizes a process that has historically required years of specialized expertise.
- You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
- Prior experience with HW or Electronics is not required - except for our Hardware internships!
Benefits
- Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.
Company info
- You share your thoughts early and often, and welcome debate and creative collaboration.
- Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
This listing is sourced directly from Flux's careers page and normalized into a canonical job model.