Concentrix

Concentrix

Technical II, IT Operations (TCF)

USA, Hickory, NC · Mid · Full-time

Sponsorship not specified$60k-$65kDetected 8 days ago
ComplianceCiscoCommunicationProblem SolvingCompTIA

Stay score

odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level II · 2×
Level I$25,9171 entry
Level II$52,4372 entries
Level III$78,9363 entries
Level IV$105,4564 entries

Level III starts at $78,936 — $18,936 above the bottom of this range, and above its posted ceiling.

DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · Hickory-Lenoir-Morganton, NC. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • The global technology and services leader that powers the world's best brands, today and into the future.
  • We're solution-focused, tech-powered, intelligence-fueled.
  • We shape new game-changing careers in over 70 countries, attracting the best talent.

Responsibilities

  • Build and support Windows workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance using SCCM/BigFix and other tools.
  • Install, configure, and support all desktop applications.
  • Manage and resolve tickets within prescribed SLAs using Remedy (Solv Now).
  • Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment.
  • Manage testing and failover of the business continuity plan.
  • Perform basic troubleshooting of phone issues and assist the telephony team as needed.
  • Setup and maintain training rooms.
  • Maintain hardware and software inventory.
  • In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients.

Requirements

  • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
  • 5+ years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
  • CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor's degree/diploma in Computer Science preferred.
  • Proficient in current protocols, operating systems and standards including Windows 11.
  • Proven expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices.
  • Demonstrable experience in ticket resolution using Remedy (Solv Now) and ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards.
  • Experience managing Active Directory at the Organization Unit level.
  • Flexibility to work overtime as needed.
  • Ability to lift up to 50 lbs.
  • For Onsite: #LI-Onsite
  • The deadline to apply for this position is: 10/02/2026
  • The base salary range for this position is $60 - 65K, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Nice to have

  • CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required.
  • Bachelor's degree/diploma in Computer Science preferred.

Skills

  • The position requires excellent communication skills, attention to detail and problem-solving capabilities.

Compensation

  • The base salary range for this position is $60 - 65K, plus incentives that align with individual and company performance.

Benefits

  • available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
  • Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Company info

  • Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
  • Join us and be part of this journey towards greater opportunities and brighter futures.
  • Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.
  • And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Equal opportunity

  • Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.
  • We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
  • For more information regarding your EEO rights as an applicant, please visit the following websites:
  • Accommodation:

Visa & Work Authorization

  • In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
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This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.