Jbtm

Field Service Engineer Meat

US - Des Moines, IA

Sponsorship not specified$30k-$40kDetected 21 days ago

Customer SupportCommunication

About the role

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities.
The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process.
The FSE may mentor junior FSEs and provide basic training.

JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.

Knowledge of principles and processes for providing customer and personal services.
Ability to execute agreed tasks & deadlines against performance criteria (KPI)
Result orientation, ability to follow through and respect deadlines
Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
Strong communicator with analytical skill and the ability to work under pressure
Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

Sets priorities in accordance with the needs of the company and the customer
Ensures the customer will experience a confident, emphatic and competent service from the organization

JBT Marel offers benefits on day 1 of your employment.
Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success.
At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
Prepare and execute the work as agreed with the customer
Manage the customer experience
Identify sales and service opportunities
Identify/update/validate information of the Installed Base
Process hours and expenses
Keep stakeholders informed and updated
Inform the Customer Support about arrival time if outside of expected window
Confirm reception of a work order to the resource planner
Update Customer Support and customer on progress of the work
Debrief customer on work done and performance of the machine
Report on quality issues and non-conformity (NCR)
Technical reporting
Other duties assigned as required by the business

Employment: (only for US posted roles)
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-45
#LI-Remote
This is a remote position

e of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws

This listing is sourced directly from Jbtm's careers page and normalized into a canonical job model.