Genesys

Genesys

Principal Product Manager, Usage & Billing

Virtual Office (Indiana) · Principal

Sponsorship not specified$159k-$279kDetected 8 days ago
Distributed SystemsCloud PlatformsData EngineeringAgentic AIComplianceProduct ManagementCRMFinancial AnalysisAccountingERPRecruitingLeadershipMentoringFinancial Reporting

About the role

  • This role differs significantly from a traditional product management position.
  • Success in this role requires deep technical understanding, exceptional attention to detail, and the ability to influence across organizational boundaries.
  • Errors within the monetization pipeline can result in revenue leakage, customer trust issues, compliance concerns, financial reporting inaccuracies, and audit findings.

Responsibilities

  • Drive alignment across Product, Engineering, Finance, Pricing, Revenue Operations, and Business Systems teams to ensure monetization capabilities support current and future business models.
  • Partner deeply with engineering teams responsible for metering pipelines, event processing systems, entitlement services, rating engines, billing platforms, APIs, and downstream operational systems.
  • Identify and mitigate risks that could lead to revenue leakage, overbilling, compliance concerns, or financial control deficiencies.
  • Lead cross-functional resolution and remediation of monetization issues and drive continuous improvements in platform reliability, operational maturity, and business scalability.
  • AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

Requirements

  • Demonstrated ability to work effectively with senior engineers and architects on complex distributed systems, data pipelines, APIs, and platform architectures.
  • Strong systems-thinking skills with the ability to understand end-to-end workflows spanning customer-facing products, platform services, and back-office systems.
  • You can expect a response within 24-48 hours.
  • If you have any questions, please include them in your email.

Nice to have

  • Familiarity with SOX controls, audit requirements, financial controls, or revenue recognition processes.
  • Experience working closely with Finance, Accounting, Pricing, Revenue Operations, ERP, CRM, or business systems teams.
  • Background in cloud platforms, infrastructure services, data platforms, or other highly technical product domains.
  • Why This Role Matters
  • The monetization platform sits at the foundation of Genesys Cloud's business model.
  • This role directly influences revenue realization, customer trust, financial integrity, and the company's ability to rapidly introduce new products, pricing models, and commercial innovations.
  • As Principal Product Manager, you will help ensure that every innovation delivered across Genesys Cloud can be monetized accurately, reliably, and at scale.
  • $158,800.00 - $279,200.00

Skills

  • To learn more, visit www.genesys.com.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • $158,800.00 - $279,200.00

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Open Time Off in addition to 10 paid holidays
  • A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
  • Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Company info

  • Champion accuracy, traceability, and auditability throughout the monetization lifecycle, ensuring usage and billing outcomes are trusted by customers, Finance, and executive leadership.
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.