Jellyfish

Customer Success Manager

Remote - US

No sponsorshipDetected 50 days ago

ExcelCustomer SuccessProblem SolvingOrganizational Skills

About the role

We love to win and have fun-a sense of humor is a must.
We empower engineering leaders to align everyday work with strategic business initiatives and provide unmatched visibility into how organizations really operate.
We love to have fun and win in the process.

Develop Deep Relationships: Build strong, trusted-advisor relationships with key stakeholders and executive sponsors for each assigned enterprise account.
Drive Success Plans: Create and evolve tailored deployment and success plans for each customer, driving execution throughout their lifecycle to retain, strengthen, and expand relationships.
Master the Product: Develop and maintain a deep understanding of the Jellyfish platform. Deliver deep-dive product demos, map technical workflows, and identify creative use cases to drive adoption.
Educate & Enable: Lead onboarding and training to ensure durable adoption across teams and functions. Facilitate the training of new users as the Jellyfish footprint expands.
Partner Cross-Functionally: Collaborate with Account Executives and Managers to unlock expansion opportunities and drive renewals.
Your portfolio maintains stellar retention rates, with natural expansion across enterprise functions.
We believe a diverse team builds the best company.
We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.
Proactively manage customer relationships.
Keep Regular Checkpoints: Proactively manage customer relationships.

Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies.
Able to independently investigate customer challenges, diagnose root causes, leverage AI and automation tools, prototype solutions, and partner with engineering when deeper product changes are required.
Customer Success Core: Experience with post-sales, pre-sales, or deployment strategy managing complex enterprise relationships in fast-paced, high-growth software companies.

Proactive, collaborative, and results-driven, able to plan and prioritize multiple moving parts.
Jellyfish welcomes people from all backgrounds and especially encourages applicants from groups underrepresented in the software industry.
Occasional travel may be required.
Applicants must be authorized to work for any employer in the US.

Monitor account health, conduct impactful Executive Business Reviews (EBRs), and act decisively if a customer shows signs of churning.

Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams.
Be the Voice of the Customer: Act as the first line of technical problem-solving for customers. Partner with Product, Engineering, and Forward Deployed teams on the most complex challenges while independently driving resolution for many customer workflows.
Empathic Teacher at Heart: Driven by the success of others, able to clearly and thoughtfully explain product concepts to customers and use cases to internal teams.
Customers achieve value fast, and Jellyfish becomes indispensable to their growth and innovation.
You're the strategic bridge connecting Jellyfish customers with product, engineering, and growth teams.
This is all about you-but here's a bit about us.
Jellyfish was founded on one big idea: engineering and modern operations are the core of business.
Together with our customers, we've built a platform that helps the world's most ambitious organizations rethink how work gets done.
We are a talent-dense team valuing extreme ownership, high velocity, and low-ego collaboration.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Let's talk about us!

This listing is sourced directly from Jellyfish's careers page and normalized into a canonical job model.