Asapp

Senior Product Manager, Voice

Mountain View · Senior

Sponsorship not specified$200k-$240kDetected 6 days ago

Product ManagementVendor ManagementVoIPCommunicationCollaboration

About the role

We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes.
We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1.

You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.
Voice pipeline: Own the voice pipeline - ASR, TTS, streaming, latency, evals, and the underlying model bets - and manage the roadmap of technology investments.
Vendor management: Manage the commercial relationships with our third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.
Strategy & roadmap: Set strategy and own the roadmap - balancing active customer commitments, tech debt, and technology bets.
Prioritization: Maintain ruthless prioritization: actively manage and prune the backlog
Metrics: Establish metrics and telemetry for each building block of the voice pipeline as well as the end-to-end experience, so outcomes are measurable and decisions are data-driven.
You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes.
Prioritization: Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.
Own the voice pipeline - ASR, TTS, streaming, latency, evals, and the underlying model bets - and manage the roadmap of technology investments.
Manage the commercial relationships with our third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.

You can answer "what changed for the customer?" for everything on your roadmap.
Voice stack fluency: Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, and noise handling.
Comfortable operating in ambiguity and driving to clarity - you can structure an undefined problem before engineering has to.
Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.
Direct experience shipping production voice AI or real-time conversational products.
Experience with voice or telephony products, CCaaS platforms, defining voice-specific evaluations across task completion, latency, transcription accuracy, interruptions, and conversational quality.

5+ years of product management experience in voice technologies, enterprise B2B SaaS, and native AI platforms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
If you have a disability and need assistance with our employment

deliver the best AI-powered customer experience-faster than anyone else.
To achieve that, we're guided by principles that shape how we think, build, and execute.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India.
If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk.
This is more than a job-it's a journey.
This is not a coordination role.
You will own ASAPP's voice technology stack end to end - from the moment a call reaches our platform, through the agentic experience, and back to the caller.
if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.
You will set and execute the strategy for the voice product surface - the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers' CCaaS stacks.
You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
Our customers - airlines, large insurance companies, and other frontier enterprises - are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents.

This listing is sourced directly from Asapp's careers page and normalized into a canonical job model.