Bittrex

Bittrex

Senior Support Engineer

Ontario · Senior

Work authorization required$88k-$127kDetected 28 days ago
DatadogProject ManagementProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationMentoringOrganizational Skills

About the role

  • Join us to do the best work of your career, solving meaningful problems with remarkable teams.
  • Working alongside Greenhouse's engineers, you'll have the opportunity to dive deep into the technical aspects of the Greenhouse product suite and sharpen your technical skills.
  • The national pay range for this role is $87,700 - $127,100 CAD.

Responsibilities

  • Triage and manage open customer issues, escalating when appropriate to ensure timely and satisfactory resolution
  • Collaborate cross-functionally with Customer Success, Product, and Engineering teams to deliver a seamless experience and maintain a high standard of customer happiness
  • Provide technical leadership, strong judgment, and mentorship to the Support Engineering team, improving knowledge sharing and overall effectiveness as Greenhouse scales
  • Own the development and refinement of internal tools, processes, diagnostics, and runbooks to enhance team capabilities and multiply productivity, including improving internal tools
  • Maintain and update internal support documentation
  • Outstanding written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences and confidently provide live video support
  • A proven ability to collaborate cross-functionally with internal teams and external third-parties to resolve ambiguous issues and manage stakeholder expectations
  • Excellent organizational skills and the ability to effectively manage competing priorities and multi-task
  • A track record of effecting positive change and improving support processes beyond individual ticket resolution

Requirements

  • A project manager - you can multi-task and balance priorities without breaking a sweat
  • Applicants must be legally eligible to work in Canada as of the start date chosen by the Company.

Compensation

  • The national pay range for this role is $87,700 - $127,100 CAD.

Benefits

  • Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases.

Company info

  • At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time.
  • We're committed to designing and responsibly using AI tools to transform how we work while keeping people at the center.
  • We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere.
  • We take an active role in our growth through a performance review program that's committed to providing actionable feedback, and a bonus structure that rewards great performance.
  • We believe that bringing together a variety of perspectives makes us a stronger company - and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences.
  • We're proud to have built an award-winning culture that's been recognized as Fortune's Best Places to Work and Inc.'s Best Workplaces multiple years in a row.
  • Greenhouse Software is an equal opportunity employer.
  • If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.
  • Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses.
  • See this page on our website if you suspect a phishing scam.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances.
  • Effectively resolve the most complex technical issues for customers, including providing guidance, routing product feedback, and handling escalated customer problems
  • Provide call-back phone resolution for customers as needed
  • 5+ years of customer-facing technical experience, with a proven ability to support enterprise customers and collaborate with Engineering on complex escalations

Visa & Work Authorization

  • We are unable to support sponsorship at this time.
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This listing is sourced directly from Bittrex's careers page and normalized into a canonical job model.