Varsity Brands

Varsity Brands

Retail Shop Operations Manager

TN - Memphis · Staff+ · Contract

Sponsorship not specifiedDetected 31 days ago
ExcelShopifyLeadershipCommunicationTime ManagementOrganizational SkillsMicrosoft Office

About the role

  • Focused on safety, entertainment and traditional school leadership, Varsity Spirit's 5,000+ employees are dedicated to celebrating school spirit.
  • A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.
  • OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance.

Responsibilities

  • Partner with marketing, brand, and event teams to deliver cohesive and engaging retail experiences that amplify school spirit and brand presence
  • Drive revenue performance by optimizing staffing models and customer engagement strategies during peak traffic events
  • Train and lead temporary retail staff, fostering a high-energy, customer-focused team culture. Manage third party labor relationships to ensure operational expectations and level of execution are met.
  • Develop staffing plans to support high-volume event schedules, seasonal peaks, and regional demand fluctuations
  • Conduct regular site visits to assess performance, support teams, and uphold operational and brand standards
  • Build and maintain strong relationships with venue partners, event operators, and third-party vendors
  • Drive continuous improvement of Varsity Shop retail playbooks, scaling best practices across regions and events
  • Service - We lead with heart.
  • We own our actions and decisions.
  • Proven ability to lead end-to-end retail operations across pop-up locations, delivering strong sales performance and elevated brand experiences.

Requirements

  • Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
  • The ability to sit or stand for long periods through meetings and while operating office equipment, PC's, laptop, telephone will be required.
  • The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
  • Knowledge, Skills, & Abilities:

Nice to have

  • Minimum of 5 years' experience in retail
  • Minimum of 3 years' experience in a leadership role
  • Experience with Shopify a plus
  • During events, the ability to stand and walk for long periods of time (5 hours plus) is required.

Skills

  • Strong understanding of point of service (POS) systems for the retail space.
  • Ability to understand and analyze data.
  • Proven experience managing people including third part labor (3PL).
  • Strong fluency in Microsoft Excel along with other Microsoft Office programs.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and work efficiently.
  • Strong time management and attention to timelines.

Compensation

  • 10 to 11 weekends per year (25-30%)

Benefits

  • Comprehensive Health Care Benefits
  • HSA Employer Contribution/ FSA Opportunities
  • Wellbeing Program
  • Company paid Life, AD&D, and Short-Term Disability
  • Generous My Time Off & Paid Holidays
  • Employee Perks including discounts on personal apparel and equipment!
  • For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience.
  • Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability.

Company info

  • For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook.
  • At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance.
  • Since our inception 50 years ago, we have been - and remain - steadfastly committed to doing our part to create a safe and positive environment for our participants' physical, emotional, and social development, and promoting an environment free from abuse and misconduct.
  • Varsity has a zero tolerance for abuse in its programs, events, and associated business activities.
  • Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements.
  • Learn more at Our Commitment to Safety - Varsity.com.
  • At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference.
  • We champion community.
  • Transparency - We are committed to openness and honesty in everything we do.
  • We are committed to putting you and your families first.

Equal opportunity

  • equal opportunity employers.

Visa & Work Authorization

  • ualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran's status, age or disability
Apply directly at Varsity Brands →Create a free account for alerts like thisView Varsity Brands immigration profile

This listing is sourced directly from Varsity Brands's careers page and normalized into a canonical job model.