Mwe
Senior Technology Trainer
Los Angeles · Senior · Full-time
Sponsorship not specified$102k-$130kDetected 30 days ago
OnboardingLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals.
- That includes supporting you both in and outside of the office.
Responsibilities
- Design, promote, and evaluate technology training and orientation programs to meet user needs
- Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
- Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines
- Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
- Maintain firm-wide and regional office training schedules
- Analyze training program feedback, establish quality benchmarks, and develop improvement strategies
- Collaborate with IT teams to evaluate and test system upgrade functionality
- Collaborate with other IT teams on special projects as needed
- Advanced knowledge of desktop productivity and document management software
- Ability to work independently and under own direction and initiative
Requirements
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear
- They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
- Experience with GenAI tools and platforms
- Occasional travel required
Nice to have
- Bachelor's degree preferred
- Experience with macOS preferred
Skills
- The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.
Compensation
- Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.
Benefits
- Wellness is integral to building a successful career and a rich life.
- Experience with a Learning Management System
- Ability to work flexible and/or fluctuating work hours
- Manage course sessions and user progress/attendance in the Firm's Learning Management System (LMS)
This listing is sourced directly from Mwe's careers page and normalized into a canonical job model.