IT Voice Careers
Tier 2 Technician
Eau Claire, WI · Full-time
Sponsorship not specifiedDetected 17 hours ago
Customer SupportCommunicationProblem SolvingCompTIA
About the role
- Our team prioritizes client needs, takes ownership of every challenge, and operates with integrity and efficiency.
- Job Description: As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly.
- Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
Responsibilities
- Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning.
- Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records.
- Document network changes and updates for future reference.
- Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
- With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support.
Requirements
- Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting.
- Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise.
- Experience using a ticketing system.
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges.
- Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance.
- Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues.
- Must be available for On Call as needed.
Benefits
- 401(k), health, dental, vision, life insurance, PTO, vehicle allowance, company phone, travel reimbursement, and business expense coverage.
Company info
- www.itvoice.com
- Perform general problem solving and assistance on diverse software applications and hardware systems for customers.
- Growth: Career advancement opportunities in a growing, people-first organization.
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This listing is sourced directly from IT Voice Careers's careers page and normalized into a canonical job model.