Superpower

Superpower

Director, Client Success

San Francisco · Director

Sponsorship not specifiedDetected 28 days ago
Account ManagementCustomer SuccessPatient CareActuarial Science

About the role

  • This is the founding Client Success role.
  • It is not a relationship-management seat.
  • It is being a revenue and ROI architect.

Responsibilities

  • Own member engagement and the ROI it drives. Build the engagement engine that turns enrolled lives into deeply engaged ones, in close partnership with Product, which owns the in-product mechanics.
  • Own the client relationship through onboarding, renewal, and expansion across our enterprise accounts.
  • Own retention as the guardrail. Protect gross logo retention across our client base and build toward strong net revenue retention through renewal and expansion.
  • Partner closely with Product and Operations. Develop deep product expertise, feed member and client insight back into the roadmap, and shape what we build next.
  • Build the CS playbook and the foundation for a future team.
  • Own member engagement and the ROI it drives.
  • Build the engagement engine that turns enrolled lives into deeply engaged ones, in close partnership with Product, which owns the in-product mechanics.
  • That number drives client value, renewals, and expansion, and it is the source of the proof that wins our next deals and earns credibility with sophisticated buyers.
  • onboarding clients, building the engagement engine, sitting with members and data, shipping the playbook.
  • It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver.

Requirements

  • 7+ years in customer success, account management, or member engagement, with real ownership of a number, not just relationships.
  • You have moved activation, engagement, retention, or utilization before and can show how.

Nice to have

  • You understand activating a member population, not just managing an account.
  • Entrepreneurial, fast, hands-on, comfortable in ambiguity.
  • You ship before things are perfect and you do the work yourself.
  • Deeply collaborative with Product, Sales, and Marketing.
  • You see engagement, outcomes, and the sales motion as one system.

Compensation

  • Competitive salary and equity in a company scaling toward generational impact.

Benefits

  • Competitive salary and equity in a company scaling toward generational impact.
  • Superpower is a new health system on a mission to extend and enhance human life.
  • Strong at the enterprise relationship: you can hold a renewal conversation with a benefits leader and earn trust.
  • Healthcare, benefits, or member-engagement experience strongly preferred.

Company info

  • superpower.com/series-a http://superpower.com/series-a
  • Superpower Overview https://www.notion.so/1f58444481d080e195dbe2e2e331b3df?pvs=21
  • Culture at Superpower https://www.notion.so/Culture-at-Superpower-4321693ee66740e6ad92c449b54f42e2?pvs=21
  • We are all here to genuinely do our life's best work
  • Insanely high talent bar, never settling. A players only (see Steve Jobs https://twitter.com/founderspodcast/status/1665442439715225600?s=46&t=PK-vWojaLurY6eXl341Thw)
  • We live to work as much as we work to live. But we sustainably espouse the superpower ethos of putting health first
  • We aim to set the gold standard for team health culture on the planet - live the ethos!
  • Forerunner https://www.forerunnerventures.com/ (Top consumer healthcare VC in the world; early board members of Hims and Oura; Kirsten, founder of Forerunner, led our Series A)
  • 8VC https://8vc.com/ (leading health and bio investor)
  • Evan Moore https://www.linkedin.com/in/evanmoore/details/experience/ (Founder of Doordash; Partner at Khosla Ventures)
  • Cyan Bannister https://wellfound.com/p/cyantist (early investor into Uber and SpaceX, former partner at Founder's Fund, regarded as one of the top angels in the world)
  • Balaji Srinivasan https://x.com/balajis (ex-Coinbase CTO and angel, ex-General Partner at a16z)
  • Arielle Zuckerberg https://www.linkedin.com/in/ariellezuckerberg/ (active angel, tech leader, relatively famous brother)
  • Cameron & Tyler Winklevoss https://winklevosscapital.com/portfolio/

Visa & Work Authorization

  • We offer visa sponsorship and can support relocation to the United States for the right candidates.
Apply directly at Superpower →Create a free account for alerts like thisView Superpower immigration profile

This listing is sourced directly from Superpower's careers page and normalized into a canonical job model.