BGBx
Agency Operations Manager, AI & Transformation
United States
Sponsorship not specifiedDetected 13 days ago
AccessibilityProduct ManagementProject ManagementProcess ImprovementLeadershipCommunicationCollaborationOrganizational Skills
About the role
- The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.
- If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.
- The ideal candidate is highly organized, process-oriented, and skilled at navigating change in a fast-paced agency environment.
Responsibilities
- Partner with the Associate Director of Agency Operations to execute agency-wide AI initiatives and transformation programs.
- Support the rollout, implementation, and adoption of approved AI tools, workflows, and best practices across teams.
- Develop and maintain AI playbooks, process documentation, training materials, and user resources.
- Coordinate training sessions, office hours, and enablement programs to support employee adoption.
- Support AI governance efforts by ensuring adherence to agency policies, compliance requirements, security protocols, and approved usage guidelines.
- Partner with Legal, Compliance, IT, and agency leadership to reinforce responsible AI practices and operational controls.
- Develop, document, maintain, and continuously improve agency standard operating procedures and workflow documentation.
- Create and manage a centralized operational knowledge base and SOP repository.
- Partner with department leaders to standardize processes and ensure consistency across teams.
- Support the implementation of new workflows, tools, and operational standards across the agency.
Requirements
- 5+ years of experience in agency operations, business operations, project management, process improvement, or organizational change.
- Experience supporting large-scale operational, technology, or transformation initiatives.
- Demonstrated expertise in SOP creation, process documentation, and workflow optimization.
- Required
Benefits
- Knowledge Management & Organizational Learning
- Develop scalable frameworks for onboarding, training, and continuous learning related to agency processes and AI-enabled ways of working.
Company info
- At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.
- Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.
- Agency Operations Manager, AI & Transformation
- At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact.
- As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.
- Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle.
- Position Overview
- The Agency Operations Manager, AI & Transformation will play a critical role in driving operational excellence and organizational adoption of agency-wide transformation initiatives.
- Reporting to and partnering closely with the VP, Agency Operations, this role will focus on executing AI enablement programs, developing and maintaining standard operating procedures (SOPs), and leading change management efforts that support new ways of working across the agency.
- This individual will serve as a key operational partner responsible for translating strategic initiatives into actionable programs, ensuring successful implementation, adoption, and ongoing optimization.
This listing is sourced directly from BGBx's careers page and normalized into a canonical job model.