Benchling

Benchling

Technology Operations Engineer

Boston, MA · Mid

Sponsorship not specifiedDetected 23 days ago
AWSAgentic AICybersecurityJiraProcurementCustomer SupportCommunicationCollaboration

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • We're looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office.
  • In this role, you'll be the go-to problem solver for technology needs across the company
  • supporting everything from Helpdesk requests and device management to SaaS administration and onboarding

Responsibilities

  • Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
  • Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
  • Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
  • Develop and maintain Technology Operations documentation

Requirements

  • 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
  • 3+ years experience working in a heavily SaaS-based environment
  • Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
  • Experience with IAM platforms, specifically Okta or similar
  • Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
  • Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
  • Experience with video conferencing and AV systems
  • Experience with network troubleshooting
  • You are motivated by helping others succeed.
  • When things break - and they will - you are eager and able to help fix things.
  • Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to escalate
  • Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
  • Excellent communication skills and customer service attitude
  • You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
  • You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better.

Skills

  • When a breakthrough is delayed, the world waits.
  • Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
  • AI has the potential to change this, compressing decades of R&D work into years.
  • But that only happens when clean, structured scientific data and AI are built into how science gets done.
  • Benchling is the AI platform for biotech R&D.

Benefits

  • Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
  • Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable

Company info

  • We are rebuilding biotech for the AI era.
  • ROLE OVERVIEW We're looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office.
  • We're looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you'll be the go-to problem solver for technology needs across the company
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This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.