Roche
Field Service Implementation Representative - Ontario
Ontario · Senior
Sponsorship not specifiedDetected 11 days ago
Customer SupportCommunicationCollaboration
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Entry-level history0
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Fits your clock70
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About the role
- Field Service Implementation Representative
- To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Responsibilities
- We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.
- Your passion for problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience.
- Customer-Centric Focus & Experience: Use a customer-centric focus to deliver a flawless and positive customer experience, complying with administrative and customer experience standards with each service interaction.
- Administrative management and documentation: Document all service related activities (inventory, service activity cases, expense reports, etc.), facilitating smooth hand-off to regional teams. Manage day-to-day administrative activities.
- IT Systems Integration: Work with local RIS application specialist and technical specialist teams to install, configure, and support IT software and hardware components, as needed.
- It's what drives us to innovate.
Requirements
- You have laboratory experience.
- You demonstrate knowledge of current Roche laboratory systems.
Nice to have
- French/English bilingualism strongly preferred.
- You demonstrate knowledge of IT systems & Network infrastructure.
- This position requires 95% travel, including overnight travel, and requires that the individual reside within 100km of a major metropolitan airport in the Greater Toronto Area.
- You hold a full, valid driver's license in Canada.
- As this is a field based role, periodic travel for training within Canada, Europe and the United States is required.
Compensation
- The expected salary range for this position based on the primary location of Ontario is 79,144.00 and 103,876.50 of hiring range.
Benefits
- This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Company info
- A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
- Let's build a healthier future, together.
- Roche is an Equal Opportunity Employer.
- A healthier future drives us to innovate.
- Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come.
- Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
- We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
- Roche is a successful company that can offer exciting career opportunities.
- You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This listing is sourced directly from Roche's careers page and normalized into a canonical job model.