Temporal Technologies
Senior Manager, Technical Services Operations
United States · Senior
Sponsorship not specified$128k-$160kDetected 265 days ago
TypeScriptSQLTemporalIncident ResponseSalesforceSalesCustomer SuccessCustomer SupportZendeskSASLeadership
About the role
- You'll also serve as the primary owner for Technical Services tooling and data, working in close partnership with GTM Systems and GTM Analytics to power the org's operational infrastructure.
- This role is ideal for an experienced post-sales, customer success, or sales engineering operations professional who combines strong data fluency with the judgment to help a VP and leadership team run a complex, multi-function org.
Responsibilities
- Lead headcount and capacity planning across all TS functions, including staffing models for Developer Success, Platform Architects, and Professional Services
- Support incentive model design and exec-level performance reporting across the org
- Build and maintain utilization, margin, and attach-rate models for Platform Architects and Professional Services
- Curate and validate TS performance data, ensuring accuracy and consistency across systems before insights reach leadership
- Identify patterns in support and engagement data that surface product signals, capacity risks, or expansion opportunities
- Process Design & Playbook Development
- Design and document scalable operating processes across Developer Success (SLAs, escalation paths, tier routing), Platform Architect engagements, and Professional Services delivery
Requirements
- 5-8 years of experience in post-sales operations, customer success operations, services operations, or sales engineering operations, ideally in a B2B SaaS or developer infrastructure company
- High data fluency with hands-on experience in SQL and BI tools, including the ability to define reporting requirements, QA outputs, and translate data into executive-ready insights
- Experience designing and documenting operating processes across multi-function post-sales orgs
Compensation
- $128,000-$160,000
- Serve as the operational partner to the VP of Technical Services and the Technical Services leadership team, owning the rhythm of the business, from weekly operating cadences to quarterly business reviews and annual planning cycles
Benefits
- Temporal's Technical Services organization is the engine that drives customer time-to-production, technical health, and durable consumption growth.
- Partner with Sales Operations to align on SA operating models across the presales and post-sales boundary, ensuring consistent coverage, capacity, and performance visibility across the full SA lifecycle
- Build playbooks for key motions including production readiness programs, health reviews, QBR/EBR execution, and services delivery standards
- Eligible to participate in Temporal's equity plan
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