Saia

Customer Care Specialist

US - AZ - Phoenix

Sponsorship not specified$23k-$28kDetected 3 hours ago

LogisticsCustomer SupportLeadershipCommunication

About the role

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive
compensation and great benefits. It's all here and it's exactly what going further is all about.

Maintains high standards of accuracy and communication to drive customer satisfaction and operational excellence.
That's why we work hard to provide you with what you need to build an awesome career.

Must be at least 18 years of age.
and accurately complete various documents, reports and records required of the position.

5+ years of transportation, customer service, or related experience.
Working knowledge of Microsoft Office.
Work Conditions and Physical Demands
Works primarily in a terminal office environment with frequent computer and phone use.
Sits for extended periods while performing data entry and administrative tasks.
Walks through warehouse and dock areas as needed, with exposure to noise, dust, and varying temperatures.
Occasionally lifts or carries office supplies or small packages up to 20 pounds.
May be required to wear safety gear such as high-visibility vests, hearing protection, or safety footwear in operational areas.

Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
Conducts driver check-ins to verify deliveries and address service-related concerns.
Investigates OS&D exceptions and resolves issues promptly in accordance with company procedures to minimize potential claims.
Identifies recurring service issues and recommends improvements to enhance the customer experience.

A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits.

Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.
We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

This listing is sourced directly from Saia's careers page and normalized into a canonical job model.