Gatekeeper 3
Account Director for SaaS Solution
Vancouver, British Columbia, Canada · Director
Sponsorship not specifiedDetected 179 days ago
Account ManagementCustomer SuccessAccount RetentionCollaborationProblem SolvingAdaptability
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Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships.
Responsibilities
- Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
- Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
- Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
- Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper's growth objectives.
- Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.
- Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
- Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
- This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.
Requirements
- 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.
Skills
- Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.
- Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries.
- Apply now to join Gatekeeper in our exciting journey of growth and innovation.
- Strategic Thinking:
- Adaptability:
- Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.
- 100% remote working: no offices and no commute
- Generous paid vacation allowance Comprehensive benefits package including:
- Private Medical & Dental cover GRSP Matching Employee Assistance
- Program Learning & Development opportunities for lifelong learners Technology:
- we provide everything you need to do your best work
- Gatekeeper for Good:
Benefits
- Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.
- Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities.
Company info
- Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
- Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
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This listing is sourced directly from Gatekeeper 3's careers page and normalized into a canonical job model.