simpligov

Customer Success Manager

Washington, District of Columbia, United States · Full-time

Sponsorship not specified$120k-$150kDetected 20 days ago

Account ManagementCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities.
Acting as the voice of the customer, you will work cross-functionally with Sales, Product Management, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov's innovation and delivery.
This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings.

Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.
Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.
Help maintain customer documentation, success plan tracking, and account records.
Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives.
We help state and local agencies modernize their processes and deliver better services to their communities.
As a Customer Success Manager, you will gain hands‑on experience working with customers, technology teams, and real public‑impact projects-while developing the skills and experience needed to advance your career.

5+ years of relevant, client-facing experience in customer success, account management, or consulting (required).
Strong background working with government or public sector clients (required).
Proven ability to influence senior stakeholders and present strategic recommendations to executives.
Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.
Experience with SaaS/cloud-based applications and digital transformation programs.
Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment.
Operates with a bias to action and enthusiastically embraces change management.
Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization.
Excellent communication, presentation, and interpersonal skills.
Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes.
Skilled in developing product use cases and guiding customers on best practices.
Passionate about public service and improving citizen experiences through technology.
Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time.

The US base salary range for this full-time position begins at $100,000 + bonus for $120,000-$150,000 OTE and benefits.

Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan
Company-sponsored life, short-term, and long-term disability insurance
Flexible time off
Monthly home office stipend
Monthly wellness stipend
The US base salary range for this full-time position begins at $100,000 + bonus for $120,000-$150,000 OTE and benefits.
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better.
We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate.
Built for how government really works,
Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.
We are growing rapidly and looking for talented, high-impact players to join our team!
As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov's solutions and services.
Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service.
At SimpliGov, you'll be part of a mission‑driven team transforming how government works.

Passionate about public service and improving citizen experiences through technology

This listing is sourced directly from simpligov's careers page and normalized into a canonical job model.