Wolt

SSC Operational Excellence Team Manager

Tbilisi, Georgia

Sponsorship not specifiedDetected 1 day ago

A/B TestingProject ManagementStakeholder ManagementRecruitingCommunicationCollaborationProblem Solving

About the role

In 2014 we started with delivery of restaurant food.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting.

Lead multiple strategic projects and initiatives from planning through execution.
Define project scope, build work plans, manage timelines, and coordinate delivery across teams.
Collaborate with local and global stakeholders to align priorities and drive successful outcomes.
Design, test, and validate new processes and ways of working through pilots before wider rollout.
Drive implementation of new initiatives while ensuring smooth adoption across teams.
Own deep dives on specific topics and leading updates with executive and senior stakeholders on specific issues (e.g. performance gaps, project updates).
You'll collaborate with talented colleagues across multiple functions and countries, help shape how Support operates at scale, and see your ideas translated into meaningful improvements for both our teams and customers.

Experience leading complex, cross-functional projects.
Ownership of technology-driven or operational transformation initiatives.
Experience working with AI-enabled solutions, tooling, automation, or platform implementations.
Exposure to global or multinational organizations.
Experience driving organizational or process change.
Experience managing projects or strategic initiatives in a fast-paced environment.
Strong analytical skills with the ability to interpret data and make evidence-based decisions.
Excellent stakeholder management and cross-functional collaboration skills.

This is an opportunity to work on initiatives that have a real impact across Wolt's Support organization.

As an Operational Excellence Team Manager, you'll own initiatives from concept through implementation, working closely with cross-functional teams to solve operational challenges and improve the way we support our customers.
We're looking for someone who enjoys solving complex problems, thrives in collaborative environments, and gets excited about turning ideas into measurable improvements.

This listing is sourced directly from Wolt's careers page and normalized into a canonical job model.