smartt
Junior IT Service Technician (Tier 1)
Burnaby, British Columbia · Junior
Sponsorship not specified$60k-$80kDetected 7 days ago
JavaPHPNode.jsMySQLAWSAzureLinuxLLMsBrand StrategyDNSFirewallVPNCommunicationProblem Solving
About the role
- The ideal Junior IT Service Technician can't wait to get their hands on a technical problem and won't let go until they have found the answer.
- They believe deeply in accountability and doing what they say and want to grow.
- $60,000-$80,000 Salary (adjusted with commensurate experience)
Responsibilities
- They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable speaking about end-user technology challenges.
- The successful candidate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.
- Centralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & Documentation
- Contribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt team
- Contribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable services
- Know and recommend Smartt services, collaborate with internal/external stakeholders, and contribute to IT Strategy
- Monitor and respond to emergency support request within our SLA guidelines
Requirements
- In-depth knowledge of firewall and VPN setup and configuration
- Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR / 7.0 (IELTS) or equivalent
- reliably commute or plan to relocate before starting work (required)
- Reliable commute to client sites on a daily/weekly basis (required)
- Previous experience with an MSP, TSP or ITSM
- Programming Proficiency (C, Java, PHP, Node.js, etc.)
Compensation
- 15 paid holidays per year (and plenty of flexibility and support)
Benefits
- What we give bonus marks for?
- Extended health and dental benefits
Company info
- Smartt is a total service provider and the single point of accountability for all things Digital.
- We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.
- We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients.
- Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.
This listing is sourced directly from smartt's careers page and normalized into a canonical job model.