Whatnot
Engineering Manager, Orders Platform
New York, NY · Senior
Sponsorship not specifiedDetected 42 days ago
PythonElixirPlatform EngineeringIncident ResponseLeadershipCommunicationProblem Solving
About the role
- 🚀 Join the Future of Commerce with Whatnot!
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
Responsibilities
- Lead and grow a team of engineers responsible for systems that support hundreds of millions of orders globally, from creation through post-fulfillment.
- Own building and operations for our global Orders Platform, a business-critical area at the center of buyer, seller, and internal operational workflows.
- Own the core order lifecycle across live and async channels, ensuring orders can be created, completed, and recovered reliably.
- Partner with senior engineers across Payments, Marketplace and Fraud teams on technical direction, staying close enough to challenge designs, make trade-offs, and keep the team focused on the right architecture.
- Drive reliability and scale across the architecture.
- Ensure customer experiences are amazing and helpful and maintain a high bar for correctness in recovery, refunds, cancellations, and terminal-state handling.
- Partner closely with CX, Seller, Marketing, Finance, Tax, and admin surface owners on the internal tooling and workflows that depend on Orders Platform.
- Maintain strong operating mechanisms for the team: planning, execution visibility, on-call, incident response, rollout discipline, and accountability for production behavior.
- Strong technical judgment. You should be able to challenge designs, understand failure modes, and guide good engineering trade-offs.
- Experience hiring, developing, and retaining strong engineers while building a transparent, accountable, and collaborative team culture.
Requirements
- Experience with complex order, transaction, or workflow-heavy systems, including state machines, asynchronous processing, or distributed jobs.
Nice to have
- Whatnot's backend runs on Python and Elixir, with Go used for performance-sensitive components.
- Direct experience with any of these is a plus
- equally strong candidates from other modern backend stacks who are eager to learn are welcome.
Compensation
- Annual allowance towards Childcare
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Home office setup allowance
- Monthly allowance for wellness
- Lifetime benefit for family planning, such as adoption or fertility expenses
Company info
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- The people here are shaping how an entirely new industry develops.
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- We move fast, stay close to our users, and focus on the work that drives the most impact.
- Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
- The Orders Platform team, within Whatnot's Payments org, builds and operates the core infrastructure that powers order creation, payment processing, and order lifecycle management across the marketplace.
- As we continue to scale, we're looking for an Engineering Manager to lead a team responsible for ensuring these mission-critical systems remain reliable, resilient, and highly scalable, enabling millions of transactions to move seamlessly from purchase through fulfillment.
- Strong experience in backend or platform engineering, along with experience managing engineering teams in fast-moving environments.
- A track record operating high-scale systems where reliability, correctness, and user trust matter.
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This listing is sourced directly from Whatnot's careers page and normalized into a canonical job model.