Telus Digital

Technical Lead

Remote, Ontario

Sponsorship not specifiedDetected 4 days ago

JavaSQLCI/CDRESTAgileCustomer SupportAdaptability

About the role

At TELUS Digital, you'll be at the heart of a major TELUS transformation program, working as a Business Systems Analyst who bridges business needs and technical solutions.
You'll dig into user stories, assess impact on existing products, and help shape the integrations and services that keep our systems running smoothly.
This role is built for someone who loves solving technical puzzles as much as they enjoy communicating clearly with people across the business - someone who takes ownership, adapts quickly, and genuinely enjoys collaborative problem-solving.

Design web service interfaces and produce detailed API specifications, covering service operations, request/response structures, field types, and edge-case conditions
Produce thoughtful assessments and estimates covering scope, assumptions, risks, and effort to support planning and resourcing
Partner with cross-functional teams to troubleshoot issues and deliver on shared objectives
Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

7+ years of experience building and supporting applications on a BSS/OSS COTS platform (e.g., NetCracker)

5+ years developing complex enterprise applications
5+ years of hands-on experience with core Java
5+ years writing and performance-tuning complex PL/SQL queries
3+ years building REST APIs
3+ years working with cloud-based development
Solid grasp of microservices architecture principles
Experience with Agile methodologies and Continuous Integration/Continuous Testing
Understanding of Application Lifecycle Management, including service, release, and change management
Comfortable leading root cause analysis, risk assessment/mitigation, and User Acceptance Testing (UAT)
Clear, confident communicator - equally comfortable writing detailed specs and explaining technical tradeoffs to non-technical stakeholders
A natural problem-solver who takes ownership of outcomes, not just tasks
Empathetic listener who takes time to understand what colleagues and clients actually need

Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
Technical Skills We're Looking For
With a global team across North America, South America, Central America, Europe,
At TELUS Digital, you'll be part of a team that's shaping the next generation of telecom systems through innovation, agility, and collaboration.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics.
Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

This listing is sourced directly from Telus Digital's careers page and normalized into a canonical job model.