Uniphore

Uniphore

Director of Customer Success - AI

USA - CA - Remote · Director

Sponsorship not specifiedDetected 2 days ago
AWSGCPAzureCloud PlatformsTensorFlowData ScienceLLMsCustomer SuccessCommunication

About the role

  • We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
  • Job Description: * Looking for candidates in Los Angeles Metro area As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients.
  • This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities.

Responsibilities

  • Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
  • Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
  • Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
  • Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
  • Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
  • Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
  • In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
  • Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise.
  • The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
  • In this role you will lead customer strategy by focusing on and following key facets of

Requirements

  • 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions.
  • 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.
  • 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings.
  • Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.
  • Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions.
  • Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).
  • Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.
  • Ability to travel at least 25% of the time.

Nice to have

  • You help enterprises do more than just adopt AI-you help them transform.
  • With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys.
  • You connect technology to significant business outcomes.
  • You do not speak in abstract models-you speak in ROI.
  • You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite.
  • You have been the strategic advisor in the room.
  • You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams.
  • You understand how AI gets delivered.

Compensation

  • In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous pa

Benefits

  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Company info

  • Looking for candidates in Los Angeles Metro area
  • The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
  • The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers.
  • Uniphore infuses AI into every part of the enterprise that impacts the customer.
  • We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.
  • As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted.
  • We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Equal opportunity

  • USA - CA - Remote
  • Uniphore is an equal opportunity employer committed to diversity in the workplace.
  • For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit www.uniphore.com.
  • equal opportunity employer committed to diversity in the workplace.
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This listing is sourced directly from Uniphore's careers page and normalized into a canonical job model.