Jci
Client Services Coordinator
Honolulu-Hawaii-United States of America
Sponsorship not specified$27k-$36kDetected 9 hours ago
Customer SupportThermal AnalysisLeadership
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- For more than 140 years, Johnson Controls has delivered performance where it really matters.
- Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.
- Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency, contractual obligation, available resources and customer needs.
Responsibilities
- This is where Johnson Controls comes in, helping drive the outcomes that matter most.
- A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
- How you will do it: Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.
- Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
- To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.
Requirements
- Monitor effectiveness and take corrective actions as required.
Nice to have
- What we look for: Required 2 years customer service experience Associates or Bachelors preferred Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).
Compensation
- The posted salary range reflects the target compensation for this role.
Benefits
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- Short-Term and Long-Term Disability
Company info
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.
- At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.
- Today, we offer the world's largest portfolio of building products, technologies, software, and services
Equal opportunity
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
This listing is sourced directly from Jci's careers page and normalized into a canonical job model.