Aaa Texas LLC
Call Center Representative - Roadside Assistance
Portland, ME, Remote
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About the role
- Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
- What You Will Need: - Prior customer service experience.
- The starting pay range for this position is $18.85 - $20.74 per hour.
Responsibilities
- Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
- "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
Requirements
- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
- Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
- Proficiency in Microsoft Teams and Outlook.
Nice to have
- Prior customer service experience.
- Call Center experience is preferred.
- Bilingual skills, especially in Spanish, are a plus.
Compensation
- The starting pay range for this position is $18.85 - $20.74 per hour.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Remarkable benefits:
Company info
- With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Equal opportunity
- AAA is an Equal Opportunity Employer
This listing is sourced directly from Aaa Texas LLC's careers page and normalized into a canonical job model.