AIP Connect

Head of Operations (Director or Sr Director)

Toronto, ON · Director

Sponsorship not specifiedCAD 130k-CAD 155kDetected 84 days ago

AccessibilityProject ManagementLeadership

About the role

Our client is a premier North American experiential marketing agency that brings bold ideas to life for world-class brands in the luxury hospitality, premium spirits, entertainment and diversified consumer goods.
They specialize in large-scale activations, music festivals, and high-stakes VIP events that demand flawless execution.
The ideal candidate is someone who can translate visionary ideas into actionable plans.

Audit, implement, and oversee agency-wide SOPs and project management tools (e.g., Monday.com) to improve transparency and efficiency.
Drive agency-wide adoption of a central operating system.
Oversee MSAs and high-level vendor negotiations to optimize costs and mitigate risk across multiple jurisdictions.
Partner with Account Leads to oversee project budgets, ensure healthy margins, and manage the agency's overall P&L.
Maintain the agency's standards ensuring every activation (from a boutique pop-up to a 50,000-person event) is executed with obsessive attention to detail and contingency plans.
Directly mentor and manage the Director of production infrastructure as well as the IT Manager and the National Field Operations Manager.
Develop cross-functional talent and foster a culture of accountability, professional growth, and mentorship.
Collaborate with the VP, Client Services and the Senior Leadership Team at the agency (President, CFO) to identify talent gaps.
Risk Mitigation and structural/safety compliance for large-scale public builds.
Experience acting as the ultimate "Safety Officer" for warehouse operations, large-scale public builds and festivals.

Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training.
This range reflects base salary only and does not include eligibility for bonus program or other benefits.
For the most accurate and up-to-date details on this role, please refer directly to AIP Connect's careers page, as third-party sites may not reflect current information.

We are seeking a Head of Operations to be the operational backbone of the agency-to bridge the gap between creative vision and logistical reality.
Bridge the gap between leadership's vision and day-to-day execution, ensuring the agency's internal engine runs smoothly as it scales across North America.
Oversee the "Master Calendar," managing staff allocation and bandwidth to maximize capacity while effectively managing resources and protecting team wellness.
Provide senior-level guidance on complex builds, from international shipping and permitting to health and safety protocols for large-scale festivals.
You can analyze resource utilization to prevent burnout, protect margins on complex multi-city builds, and report on P&L health to the executive team.

This listing is sourced directly from AIP Connect's careers page and normalized into a canonical job model.