Wynd
Front Desk/ Universal Agent Associate- Sports Illustrated Resort- Chicago
Sports Illustrated Chicago · Contract
Sponsorship not specifiedDetected 7 days ago
Customer SupportCommunication
About the role
- The Universal Agent Ambassador is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests
- Displaying a high level of customer service and professionalism when interacting with all guests.
- Entering guest issues into WYNSOS program and following up with guest to ensure satisfaction with resolution.
Responsibilities
- Balancing all cash receipts and work performed during the shift; perform a bucket check (15%)
- Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
- Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
- Join our global team and build a career where memories start with you.
Requirements
- providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed, while enhancing the overall guest experience with exceptional service. attributes.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
Skills
- Microsoft Programs
- Minimum of one year of successful customer service experience in a hospitality/hotel environment. Vacation ownership experience preferred
- Job Experience
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
- Level of decision making authority:
- Assign rooms at the resort, compensate tour for attending sales presentation
- Qualify tour for sale presentation invitation, schedule time slot.
- Ability to resolve guest issues within company standards and following resort level processes
- Level of autonomy:
- Impact of incumbent's decisions on the organization:
- Customer Service level could positively or negatively impact Medallia scores for the resort.
- Miss qualifying a tour for sales presentation invitation could result on premium gift budget being spent on unqualified guest.
Compensation
- The hourly rate for this role is $25.00 - $26.00 plus commissions and bonuses.
Benefits
- We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
- Certain benefits may be available to associates working fewer hours where required by applicable law.
- Travel + Leisure Co. benefits include:
- Flexible spending accounts
- Life and accident coverage
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Stock amenities, assign units as necessary.
- Prescreen each guest with professionalism to meet the qualification standards and FOC requirements associated with participation in the Wyndham Vacation Ownership presentation experience.
Equal opportunity
- We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
This listing is sourced directly from Wynd's careers page and normalized into a canonical job model.