Skylight

Senior/Staff User Researcher

United States · Staff+ · Contract

No sponsorship$90k-$125kDetected 47 days ago

CybersecurityUX ResearchBusiness DevelopmentResearchMentoring

About the role

We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists.
About the job At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services.

Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project
Translate research findings into service and product design hypotheses, then validate them through usability testing
Clearly communicate findings to internal and external collaborators, and maintain organized, well-written documentation throughout the research process
Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services
Ability to lead research on a cross-functional, agile team and influence product, design, and policy direction
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

Ability to align user research activities with organizational strategy and objectives
Experience setting research direction across multiple workstreams and mentoring other researchers (staff level)
Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
Ability to travel for work from time to time
All work must be conducted within the U.S., excluding U.S. territories.
Don't meet every qualification but think you can do the job?

We want to give you the most competitive salary possible.
After all, you deserve it!
To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority.
For a User Researcher at Skylight, the current salary ranges are as follows:
Associate User Researcher: $90,000-$125,000
User Researcher I: $120,000-$140,000
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year

Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid time off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
Flexible, remote-friendly work environment

You must be legally authorized to work in the U.S. now and in the future without sponsorship.

This listing is sourced directly from Skylight's careers page and normalized into a canonical job model.