Affirm
Customer Advocacy Associate II
Remote US · Mid
No sponsorship$60k-$80kDetected 8 days ago
RESTSocial Media MarketingProcess ImprovementCustomer SupportLeadershipCommunicationWriting
Stay score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Affirm, Inc. obtained a prevailing wage determination for Data Scientists in San Francisco, CALIFORNIA on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 16 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts.
- When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies.
- The team works directly with customers until these complaints are deemed resolved.
Responsibilities
- Deliver an outstanding customer experience
- Review, respond and investigate complaints received from Executives and other Internal Teams such as Investor Relations or Press as well as Bank Partners
- Drive continuous improvement
- Engage with cross functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems.
- Identify areas of opportunity to improve procedures, processes, or tooling and lead project workstreams.
- Minimum 1 year experience in operations, customer support, social media management, communications or related fields
- We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Requirements
- Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
Compensation
- Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
- USA base pay range (CA, WA, NY, NJ, CT) per year: $60,000 - $80,000 USD
- USA base pay range (all other U.S. states) per year: $53,000 - $73,000 USD
- Employees new to Affirm typically come in at the start of the pay range.
Benefits
- Equity Grade - 1
- We're extremely proud to offer competitive benefits that are anchored to our core value of people come first.
- Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Company info
- Your job is not only to investigate, remediate, and address complaints, but to help us learn as a company from each escalation, so we can make using our products as seamless as possible.
- Communicate with Customers using email
Visa & Work Authorization
- Please note that visa sponsorship is not available for this position.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.