Backops Ai
Customer Success Manager
New York, USA
Sponsorship not specifiedDetected 1 day ago
Supply ChainLogisticsProcess ImprovementCustomer SuccessLeadershipAdaptabilityOrganizational Skills
About the role
- This role is about understanding your customers' goals so well that you can proactively surface opportunities, guide adoption, and help them grow.
Responsibilities
- Develop a deep understanding of each customer's business goals and workflows to deliver proactive, high-value recommendations.
- Translate customer feedback and pain points into clear product requests, partnering with internal teams to drive solutions.
- Identify and develop expansion opportunities, collaborating with sales leadership to grow accounts.
- You'll own a portfolio of accounts across some of the most forward-thinking companies in logistics and supply chain - serving as their trusted advisor, strategic partner, and internal champion.
- You'll collaborate closely with product and engineering teams to ensure customer needs shape what we build - but your north star is always the customer relationship and their outcomes.
Requirements
- 5+ years in a customer-facing role (Customer Success Manager, Account Manager, or similar).
- Familiarity with process improvement, workflow automation, or systems integrations.
Skills
- Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives.
- Run regular strategic check-ins to track performance, surface insights, and align on priorities.
- Keep stakeholders - both customer-side and internal - aligned, informed, and moving forward.
- Strong communicator - able to distill complexity into clear, actionable insights for any audience.
- Sharp organizational skills with a relentless focus on follow-through; nothing falls through the cracks on your watch.
Benefits
- Bonus Points Experience in logistics, supply chain, or operations-heavy industries.
- Benefits & Perks We take care of our team so you can do your best work.
Company info
- Own the end-to-end relationship with a portfolio of customers, from onboarding through renewal and expansion.
- Serve as the internal voice of your customers, driving urgency and visibility around what matters most to them.
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This listing is sourced directly from Backops Ai's careers page and normalized into a canonical job model.