Wonderschool

Head of Implementation & Customer Success

San Francisco

Sponsorship not specified$180k-$220kDetected 32 days ago

Customer SuccessLeadershipCommunicationMentoring

About the role

The Head of Implementation & Customer Success is responsible for ensuring complex deployments are executed successfully, customers achieve measurable outcomes, and the business captures durable, recurring revenue.
Success in this role directly impacts customer outcomes, product adoption, and long-term contract renewals.

Own Implementation & Customer Outcomes
Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success
Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration
Build a Scalable Customer Success Engine
Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success
Build frameworks that improve time-to-value and increase net revenue retention
Lead and Scale the Team
Build and lead a high-performing implementation and customer success organization
Coach and develop team members while maintaining high standards of execution
Drive Cross-Functional Execution

8-12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
Proven experience leading complex enterprise or government implementations with multiple stakeholders
Experience managing long implementation cycles with contractual deliverables and deadlines
Ability to operate with high ownership in fast-paced, ambiguous environments

The base salary range for this role is $180,000 - $220,000, depending on experience, skills, and location.
This role may also be eligible for equity and other forms of compensation.
A highly collaborative, mission-driven workplace environment
Location / Travel Expectations
This role is based in our office in Rincon Hill, San Francisco, 5-6 days a week in office.
Regular travel is required to support customer implementations, key partnerships, and critical deployment phases.

Develop systems to monitor customer health, identify risks, and drive proactive engagement
Wonderschool offers a competitive benefits package, including:
Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
Wifi and employee wellness stipends
Flexible PTO, paid holidays, and mental wellness days
Competitive parental leave (eligible after 6 months of employment)

This role owns the full post-sale lifecycle for Wonderschool's government and enterprise customers - from implementation through long-term retention and expansion.
Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage

This listing is sourced directly from Wonderschool's careers page and normalized into a canonical job model.