Cummins
Field Service Engineering Specialist - Senior
Baton Rouge, LA, United States · Senior
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About the role
- Use structured problem-solving methods to diagnose issues efficiently.
- Communicate updates clearly to all stakeholders to keep resolution moving. - Product Problem Solving - Follow a consistent process to identify the true assignable cause.
- Anticipate customer needs and address potential risks before they impact operations - Technical Escalation - Make full use of available data management tools and resources to gather information.
Responsibilities
- Lead investigation and diagnosis of product/system issues, identify root causes, and recommend corrective actions.
- Field Investigation and Support
- Follow a consistent process to identify the true assignable cause. Use data, testing, and field evidence to validate solutions before implementation. Implement fixes that are durable and prevent repeat failures
- Driven and always working to improve processes and set high personal goals for your own growth.
- Innovate and develop interim solutions to remedy or limit the customer's issue.
Requirements
- Safety Focused: Maintain required safety related training based on CSSNA and CARE guidelines.
Nice to have
- College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of relevant work experience required.
- Prior experience in a technical role is preferred.
Compensation
- Please note that the salary range provided is a good faith estimate on the applicable range.
- The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Benefits
- The person accepting this position will provide coverage for Baton Rouge LA.
Company info
- We are looking for a talented Field Service Engineering Specialist - Senior specializing in Service for Cummins, Inc. in Baton Rouge, LA.
- Clearly explain complex engineering concepts, documentation, and solutions in simple terms. Provide training and guidance to help customers properly use and integrate products. Anticipate customer needs and address potential risks before they impact operations
- CFSE's are part of the technical escalation process responsible for engaging with service providers that need support with a diagnostic mystery.
- Our Culture is a very important part of what makes our team.
This listing is sourced directly from Cummins's careers page and normalized into a canonical job model.