Micasnetworks

Post-Sales Service Engineer

San Jose

Sponsorship not specifiedDetected 47 days ago

LinuxProject ManagementLogisticsCustomer SuccessCustomer SupportElectrical EngineeringTCP/IPVPNBGP/OSPFLeadershipCommunicationAdaptability

About the role

The ideal candidate combines strong networking expertise, hands-on troubleshooting skills, and excellent customer engagement capabilities.

Collaborate closely with Product Management, R&D, TAC, and Customer Engineering teams to reproduce, analyze, and resolve customer-reported issues.
Manage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow-up, and customer communication.
Develop troubleshooting guides, knowledge base articles, service documentation, and operational best practices.
Drive continuous improvement of support processes, service quality, and customer satisfaction.

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related technical field.
3+ years of experience in technical support, network operations, deployment engineering, customer success, or related customer-facing technical roles.
Strong knowledge of Ethernet switching, routing, and data center networking technologies.
Hands-on experience with networking protocols including:
Experience with Linux, SONiC, or other network operating systems.
Perform hardware-level diagnostics and failure isolation, including power, thermal, and component-related troubleshooting when required.
Strong troubleshooting and debugging skills across hardware, software, and networking domains.
Excellent communication skills with the ability to engage customers, partners, and cross-functional engineering teams.
Ability to manage multiple priorities in fast-paced customer environments.

Experience supporting hyperscaler, cloud, AI infrastructure, or enterprise data center environments.
Familiarity with open networking platforms and whitebox switching solutions.
Experience working with Broadcom-based Ethernet switches and SONiC deployments.
Knowledge of data center architectures including EVPN-VXLAN fabrics and AI cluster networking.
Experience with RMA operations, spare parts management, and field service processes.
Project management or customer deployment experience involving large-scale network rollouts.
A customer-first technical professional who enjoys solving complex problems.
A hands-on engineer who can work across software, hardware, and networking domains.

Lead post-sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling, and solution validation.
Serve as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.

This listing is sourced directly from Micasnetworks's careers page and normalized into a canonical job model.