Vumc
Consultant Patient Experience - Hybrid in Nashville TN
Nashville, TN
Sponsorship not specifiedDetected 7 hours ago
RESTProject ManagementExcelProcess ImprovementHRPublic HealthPatient CareResearchLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingMicrosoft Office
About the role
- In collaboration with clinical and administrative leadership, facilitates initiatives that foster and enhance a culture of patient and family centered clinical service excellence.
- Interfaces regularly with faculty, senior leaders, managers, staff, patients, and family members.
- Serves as subject matter expert on patient experience processes and tools and point of contact for assigned areas within the organization.
Nice to have
- Minimum of 3 years' experience
- Excellent oral and written communication skills
- Organizational and project management skills
- Strong analytical skills and computer skills (Microsoft Excel, PowerPoint, Outlook)
Skills
- Ability to lead through influence
- Team mindset and skilled in collaboration
- Self-starter and ability to work independently
- Skilled in using data to tell the patient story
- Experience in a complex healthcare environment
- Strong communication skills
- Strong relationship building skills
- Process Improvement
- Use patient and family feedback and direct observation to identify potential gaps in services and/or opportunities for improvement.
- Identify barriers and recommend and facilitate initiation of solutions or improvement efforts.
- Identify ways to assess and positively alter the culture and mindset related to the patient experience.
- Implement change for positive service outcomes.
Benefits
- Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.
- Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
- Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of
- Provides leadership and facilitation of programs, services, and projects that support the Patient Experience as it related to Vanderbilt Health's Service Pillar work.
Company info
- It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Equal opportunity
- equal opportunity.
This listing is sourced directly from Vumc's careers page and normalized into a canonical job model.