Alchemy Software Solutions LLC
Product Manager (Customer Services and AI)
Austin, Texas, USA · contract, third party
Sponsorship not specifiedDetected 47 days ago
Machine LearningData ScienceData VisualizationProduct ManagementProduct StrategySalesforceCRMM&ACustomer SupportCommunicationCollaboration
About the role
- This is a chance to directly impact both customer satisfaction and business efficiency on a global scale.
- · Product Strategy & Roadmap: Define and execute a compelling product roadmap for our customer service technology, with a primary focus on AI-powered solutions.
Responsibilities
- Lead the development and launch of these features, ensuring they align with our strategic goals. ·
Requirements
- This role requires a unique blend of technical acumen, a deep understanding of customer service operations, and the ability to translate complex business challenges into scalable product solutions.
Skills
- Define and execute a compelling product roadmap for our customer service technology, with a primary focus on AI-powered solutions.
- This includes chatbots, virtual assistants, agent-assist tools, and intelligent routing. ·
Benefits
- Communicate vision, progress, and results to stakeholders at all levels, ensuring alignment and buy-in across the organization. ·
- Stay on top of emerging trends in contact center technology, conversational AI, and customer service to inform our long-term product vision.
- Transforming Your Professional Vision into Reality Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services.
- With a vision to empower businesses seeking a transformative edge, we’ve positioned ourselves at the forefront of digitization and software modernization.
Company info
- to transmute technology into gold-standard solutions for our esteemed clients.
- We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.
- With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies.
- Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.
- Alchemy - Connecting Talent with Opportunities (Diversity, Equity and Inclusion)
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