Dust
Customer Success Lead, US
New York
Sponsorship not specified$260k-$340kDetected 23 days ago
LinuxDatadogAgentic AIA/B TestingForecastingCustomer SuccessLeadership
Stay score
odds of building a lasting career here
55Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it.
- With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world's fastest-moving companies to rewire how work gets done.
- With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion.
Responsibilities
- Initially manage a focused portfolio of strategic and high-complexity accounts, delivering customer outcomes while identifying where specialist expertise, better processes, or additional capacity would make the team more effective.
- Progressively transfer account ownership as you build the team.
- Build champion networks and practical customer enablement programs that help teams adopt Dust, create useful agents, and expand successful use cases across their organization.
- Manage and develop the US Customer Success team through clear goals, regular 1:1s, account reviews, performance feedback, and career development.
- Define the team growth plan with leadership: which roles to hire next, which skills to develop internally, and where to add capacity. Take an active role in recruiting and onboarding.
- Establish clear ownership and progressively delegate customer delivery, developing people who can lead relationships independently and take on broader responsibilities as the organization grows.
- Coordinate Customer Success, Deployment Strategists, Solutions Engineers, and other post-sales partners around shared outcomes, with clear responsibilities for customer relationships and technical delivery.
- Your Next Co-Worker Isn't Human https://www.youtube.com/watch?v=xIvlRWEXqqw, Stanislas Polu, VivaTech 2026. A conversation about AI agents taking on larger parts of work and how teams collaborate with them.
- We're prioritizing building our team with an in-person culture at our offices in Paris, London, San Francisco, and New York because we value the magic that happens when talented people work closely together.
- Some of the best things about building at Dust are the energy, the fast decisions, and the unexpected conversations that unlock a hard problem, which happen because we are in the same room.
Requirements
- You have at least 5 years of experience leading Customer Success or post-sales teams in B2B SaaS, with a track record of hiring, developing people, and improving team performance.
- A previous Head of Customer Success title is not required.
- You can communicate that value credibly to executive stakeholders and connect it to retention and expansion.
- You can influence beyond your reporting lines, aligning colleagues across functions and regions around shared post-sales practices while recognizing where customer or market needs require a different approach.
- You can explain how AI agents fit into customer workflows, recognize common integration, governance, and reliability constraints, and work effectively with technical specialists to resolve them.
- You can translate between business priorities and product capabilities without needing to be the implementation engineer.
Compensation
- $260,000-$340,000 OTE
Benefits
- Define and lead the US Customer Success approach, including customer segmentation, account coverage, and the right level of engagement for each account.
- Create operating rhythms that turn customer health, renewal risk, and expansion opportunities into clear actions and ownership.
- Significant equity package in a Sequoia-backed startup
- Health insurance for you and your dependents
Company info
- Improve the transition from Sales to Customer Success, with clear stakeholder mapping, priority use cases, success criteria, and delivery ownership.
- Agree clear responsibilities with Sales for renewal readiness, forecasting, expansion identification, and commercial execution, then keep account strategies aligned with AEs.
- Translate recurring customer needs into evidence-based Product feedback, distinguishing product gaps from deployment or adoption issues and explaining their business impact.
- Build trusted relationships with champions and executive sponsors, agree what success means for their business, and establish how to measure it. Help customers demonstrate the value realized from Dust and identify where to expand that impact.
- Help customers turn promising AI use cases into reliable, adopted workflows, partnering with Deployment Strategists and Solutions Engineers on technical delivery and working with Sales on renewals and expansion.
- Partner with Customer Success colleagues and leadership across Dust to shape what Customer Success means in an AI-first world, including how we engage customers, drive adoption, demonstrate value, and combine human expertise with AI.
- We're serving great customers https://dust.tt/customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.
- You will build and lead the US Customer Success organization that helps customers identify their highest-value opportunities, embed agents into everyday workflows, and demonstrate measurable impact.
This listing is sourced directly from Dust's careers page and normalized into a canonical job model.