HoneyBook

Senior Community Manager

San Francisco · Senior · Contract

Sponsorship not specifiedDetected 16 days ago

SnowflakeLLMsCRMResearchCollaborationPublic Speaking

About the role

Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
We know experience comes in many forms - some visible on your resume, others not.

Own the business outcomes for the community, defining what success looks like, setting metrics and holding yourself accountable to them.
Own and grow our core digital community platform, driving daily engagement, conversation quality, knowledge sharing, and meaningful peer-to-peer interaction.
Develop strategies to convert active members into brand evangelists through recognition programs that spotlight community leaders.
Own the community LLM discoverability strategy ensuring community content is structured, indexed, and surfaced in AI-powered search results, so HoneyBook members and prospects find peer proof wherever they're looking.
Build and maintain strong relationships with members, understanding their business needs, product pain points, and what makes them stay.
8+ years in community management or community marketing, with at least 2 years in a senior IC or team lead role.
Strong program design instincts: you build with measurement in mind
You'll inherit active programs with the space and mandate to build on what exists and bring new ideas to life focusing on community engagement and growth, product adoption, and top of funnel.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.

Experience designing and running live programming - meetups, workshops, activations - with the rigor to make it repeatable, not one-off.

HoneyBook is the leading AI-powered business management platform for service-based business owners.
With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence.
The best community managers don't just grow communities, they love the people in them.

We offer a competitive salary and meaningful equity grants.
Our primary customers today are creative businesses that generate $150M in revenue per year in the US.

From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.

mentor peers and collaborators, be the domain expert for community strategy across the company, and actively shape how HoneyBook thinks about and invests in community.
We bring passion to our work and love what we create for our members.
What We're Looking For
Proven track record building and scaling high-engagement digital and in-person communities at a SAAS or SMB brand, moving customers from passive to participant to advocate.

This listing is sourced directly from HoneyBook's careers page and normalized into a canonical job model.