FCT
Specialist, IT Operations
CAN, Ontario, Oakville
Sponsorship not specified$92k-$113kDetected 30 days ago
Incident ResponseAccessibilityValuationHRMentoring
About the role
- We are continually searching for great talent
- individuals who possess a deep commitment to the customers and markets we serve.
- If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!
Responsibilities
- As Specialist, IT Operations, your experience in IT operations, infrastructure, monitoring, and production support will be leveraged to support the stability, availability, and reliability of FCT's technology services.
- You will support day-to-day IT Operations activities, incident and problem management, operational documentation, production readiness, ServiceNow process usage, and continuous improvement activities.
- This role does not own Disaster Recovery strategy, governance, testing accountability, or enterprise recovery planning.
- Support day-to-day IT Operations activities across infrastructure, platforms, applications, monitoring, and supported technology services
- Review, maintain, and improve operational procedures, runbooks, knowledge articles, escalation paths, and operating documentation
- Support production-readiness and operational-handoff activities by helping validate monitoring, documentation, support ownership, escalation paths, and recovery procedures
- Support the Disaster Recovery function through assigned documentation, runbook validation, escalation-path confirmation, exercise participation, and DR-related follow-up activities
- Contribute to change execution discipline by supporting implementation activities, validating change outcomes, identifying operational risks, and escalating gaps in MOPs, rollback plans, monitoring, documentation, or support ownership
- Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
- Use ServiceNow and related tools to document work accurately, update incidents, problems, changes, tasks, knowledge articles, and assigned operational follow-ups
Requirements
- You possess a strong understanding of operational support practices and help ensure that procedures, controls, documentation, and standards are consistently followed.
Compensation
- $92,300 to $112,900 Any pay range is in $CAD.
- The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)
Benefits
- Monitor service health, investigate alerts, triage operational issues, and escalate or coordinate with appropriate technical teams to maintain service availability
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
Company info
- We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve.
Visa & Work Authorization
- ill be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender id
This listing is sourced directly from FCT's careers page and normalized into a canonical job model.