Asmglobal

Arena Tour Guide

Brooklyn, NY · Part-time

Sponsorship not specifiedDetected 11 hours ago

Customer SupportCommunicationPublic SpeakingAdaptability

About the role

We want you to join our team as a Tour Guide at Barclays Center!
As an Arena Tour Guide, you'll be the face of our iconic venue, guiding guests through our rich history and sharing fascinating stories, all while keeping the tour fun and engaging.
You'll need to think quickly, adjust your approach based on the group, and personalize each tour to ensure it's exactly what the guests want-making it a memorable experience they'll recommend to everyone they know.

Responsibilities

Lead engaging, adaptable tours: Guide guests through the arena, sharing rich history, fun anecdotes, and behind-the-scenes insights, while being able to shift focus or pace based on guest interests and energy.
Create memorable experiences: Engage guests by reading the room and adjusting your storytelling, tone, and pace on the fly to keep the experience lively, interactive, and entertaining.
You will lead a small group through a mock tour segment, showcasing your ability to engage, project, and maintain scripted accuracy in a live setting.
Legends Global may require an employee to perform duties outside his/her normal description.

Requirements

Dynamic personality and flexibility: You must be energetic, charismatic, and comfortable adapting to changing circumstances to create a unique experience for every tour.
Excellent communication skills: Ability to memorize a script, speak confidently, clearly, and naturally, engaging guests with your storytelling while remaining approachable and authentic.
Passionate about history and storytelling: A love for the venue's history and an ability to weave fun, informative stories into the tour to keep guests engaged.
Be prepared for general Q&A to demonstrate your ability to provide accurate, quick-thinking responses.
A fun and dynamic work environment: Every tour is different, and you'll have the chance to meet people from all over the world while creating memorable moments.
Room for creativity and flexibility: Use your quick thinking and personality to shape the tour as you go, keeping it fresh and exciting for every guest.
Competitive pay & benefits: Enjoy a competitive hourly rate along with exclusive discounts to select local businesses, available only to Barclays Center employees.
Training & Attire: Come with an open mind, we'll provide the training, and your very own Brooklyn swag, unique to The Brooklyn Way.
If you're someone who thrives on spontaneity, loves to entertain, and has a knack for creating memorable experiences, we'd love for you to join our team.
Apply today by following the steps below and help us make every tour at Barclays Center a must-see experience!
Audition Process Step 1: Self-Tape Submission Submit a 1-2 minute self-tape performing a provided scripted side Demonstrate strong memorization, clear delivery, audience engagement, and professional stage presence.

Nice to have

Whether it's entertaining, teaching, or leading groups, any experience in engaging an audience is a plus!
Experience in public speaking or guiding: Whether it's entertaining, teaching, or leading groups, any experience in engaging an audience is a plus!

Skills

Quick thinker: Able to think on your feet and adjust the tour based on real-time feedback, questions, or unexpected events.
Customer-focused: Genuine desire to make each guest feel valued and to ensure they have an exceptional experience.
Flexible availability: Willingness to work varied hours, including weekends and holidays, depending on the tour schedule.
Why Join Us?
A fun and dynamic

Benefits

Provide excellent customer service: Help guests feel at ease and ensure they leave with a positive and lasting impression of their experience.

Company info

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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