Jbtm

Jbtm

Field Service Engineer Meat Midwest NA

US - Des Moines, IA

Sponsorship not specified$34k-$44kDetected 22 days ago
Customer SupportUnityCommunication

About the role

  • The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities.
  • The FSE is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process.
  • The FSE may mentor junior FSEs and provide basic training.

Responsibilities

  • JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.

Skills

  • Ability to execute agreed tasks & deadlines against performance criteria (KPI)
  • Result orientation, ability to follow through and respect deadlines
  • Customer face-to-face interaction skills and commercial service skills
  • Social perceptiveness
  • Technical competence in an engineering discipline
  • Computer literate
  • Good grammar and communication skills
  • Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
  • Technical college degree preferred
  • Recognized product training on food processing equipment preferred.
  • Strong communicator with analytical skill and the ability to work under pressure
  • Excellent English skills, both written and verbal

Compensation

  • The estimated pay range for this role is $34.00 - $44.00 an hour.

Benefits

  • JBT Marel offers benefits on day 1 of your employment.
  • Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
  • Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success.
  • JBT Marel Vision and Values
  • Our vision is of a world where quality food is produced sustainably and affordably.
  • At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Company info

  • Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
  • Prepare and execute the work as agreed with the customer
  • Manage the customer experience
  • Identify sales and service opportunities
  • Identify/update/validate information of the Installed Base
  • Process hours and expenses
  • Technical reporting
  • Keep stakeholders informed and updated
  • Inform the Customer Support about arrival time if outside of expected window
  • Confirm reception of a work order to the resource planner
  • Update Customer Support and customer on progress of the work
  • Debrief customer on work done and performance of the machine
  • Report on quality issues and non-conformity (NCR)
  • Other duties assigned as required by the business

Equal opportunity

  • Employment:
  • JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
  • #L1-Remote
  • This is a remote position

Visa & Work Authorization

  • e of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws
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This listing is sourced directly from Jbtm's careers page and normalized into a canonical job model.