Steamboat Ski Resort

SnowSports HQ Lead - Winter 26.27 Seasonal - Full Time

Steamboat Springs, CO · Contract

Sponsorship not specifiedDetected 9 days ago

ExpressRESTCustomer SupportOrganizational SkillsMicrosoft Office

About the role

In this position, you will work closely with instructors, SnowSports School supervisors, and guests to ensure that lessons run smoothly throughout the day.
Sell lessons and resolve lift ticket issues for SnowSports guests in the tent at Greenhorn Ranch.
Monitor the Mountain Watch phone and the flaik tracking tool to assist instructors and SnowSports School supervisors with any group lesson issues, such as class switches or helping pros locate lost students

Track and maintain the flaik hardware fleet to ensure that all hardware is accounted for each day
Work with the managers and team to support sales initiatives for lessons, such as selling lessons at the SnowSports tent in the base area
Partner with the Central Reservations and Ticket Office teams to answer SnowSports School questions
In addition, HQ Leads may complete other project-based work to help boost lesson sales, support special products, and improve guest satisfaction.

Previous office or customer service experience required
Ability to learn new programs quickly
Excellent organizational skills and ability to multi-task effectively with constant interruptions
Must be a minimum of 18 years of age.
Must be able to work indoors in a noisy office environment and outdoors in a winter environment.
Ability to read, write, and communicate in English in a clear and professional manner.
Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position.
Position requires working weekends, holidays, and required days as needed and scheduled.

Intermediate ski or snowboard ability preferred, but not required.
Above average computer proficiency in Microsoft Outlook, Word, and Excel.
Previous knowledge of the RTP POS and flaik software preferred but not required.
High school or equivalent

$20.00 - $21.00 per hour
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position.

Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage.
This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees*

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces.

This listing is sourced directly from Steamboat Ski Resort's careers page and normalized into a canonical job model.