Ibwujb.fa.ocs:cx 1001

Customer Quality Assurance Engineer

Fairport, NY, United States

Sponsorship not specifiedDetected 9 days ago
Product ManagementCommunication

About the role

  • Customer Quality Engineer / Professional The Customer Quality Engineer (CQE) is responsible for ensuring that Iris Power products meet or exceed customer expectations throughout the product lifecycle.

Responsibilities

  • Lead customer communications for quality incidents, including interim containment, root cause updates, and corrective actions
  • Support customer audits, qualifications, and technical reviews
  • Lead investigations of customer complaints, non-conformances, and field failures using structured methodologies (8D, RCA, FMEA, Fishbone, etc.)

Company info

  • This role acts as the primary technical interface between customers, quality, engineering, and operations, focusing on root cause investigation, corrective actions, and continuous improvement to uphold the highest standards of reliability and performance in power generation applications.
  • Serve as the primary quality contact for customers regarding product performance, complaints, and field issues
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