Simpro Software Group

Simpro Software Group

Director of Business Systems

Miami Office · Director

Sponsorship not specifiedDetected 41 days ago
Project ManagementSalesforceCRMCustomer SuccessLeadershipCommunication

About the role

  • Job Context The Director of IT Business Systems (CRM) is a senior technology leader responsible for the strategy, governance, and continuous evolution of Simpro's internal CRM ecosystem and related go-to-market business systems.
  • This is a hands-on leadership role that blends technical depth with business acumen and executive partnership.
  • Ensure system reliability, scalability, and alignment with business processes across sales, marketing, and customer success.

Responsibilities

  • Own the roadmap and day-to-day operations of Simpro's CRM platforms (Salesforce or equivalent), including configuration, integrations, data governance, and licensing strategy.
  • Serve as the primary IT partner to the Chief Revenue Officer, VP of Marketing, and VP of Customer Success.
  • Design and maintain the integration architecture between the CRM and Simpro's core product platform, marketing automation tools, support systems, billing systems, and data warehouse. Champion clean data flows and a single source of truth for customer data.
  • Lead, mentor, and develop a team of CRM administrators, business analysts, and solution architects. Foster a culture of continuous improvement, user-centric thinking, and delivery excellence. Manage vendor relationships and third-party implementation partners.
  • Plan and execute CRM transformation Programs, platform upgrades, and change management initiatives. Apply agile and project management methodologies to deliver on time and within budget, with a clear focus on adoption and measurable business outcomes.
  • Design and maintain the integration architecture between the CRM and Simpro's core product platform, marketing automation tools, support systems, billing systems, and data warehouse.
  • Drive data quality, hygiene, and governance standards across all CRM platforms.
  • Build dashboards and reporting frameworks that empower business leaders with real-time insight.
  • Lead, mentor, and develop a team of CRM administrators, business analysts, and solution architects.
  • Manage vendor relationships and third-party implementation partners.

Nice to have

  • Deep hands-on experience with Salesforce (Sales Cloud, Service Cloud) or comparable enterprise CRM platforms
  • certifications a strong plus
  • Background in a high-growth B2B SaaS environment, ideally with exposure to field service management or vertical software
  • CRM expertise: Deep hands-on experience with Salesforce (Sales Cloud, Service Cloud) or comparable enterprise CRM platforms

Benefits

  • Responsible Time Off
  • Comprehensive medical, dental, vision package with 100% employer paid options
  • Wellness Challenge App, Diabetes Prevention App, and Health Hub App
  • 401k/Retirement Plan with 6% employer match
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Partner with the data and analytics team to ensure accurate pipeline, renewal, and customer health reporting.
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This listing is sourced directly from Simpro Software Group's careers page and normalized into a canonical job model.