Isaacoperations

EA Manager

Toronto, ON, Canada

Sponsorship not specifiedDetected 19 days ago

ForecastingLeadershipCommunicationMentoring

About the role

While technically we're an operational consultancy, we don't like to call ourselves consultants.
We're a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities.
We know that our people are our superpower and loving your Monday to Friday is important to us.

Provide direct, proactive EA support to 1-2 senior partners, managing complex calendars, travel, communications, and stakeholder coordination.
Anticipate needs, remove friction, and operate with the kind of judgment that means partners rarely need to explain things twice.
Lead and develop a team of EAs, providing coaching, performance feedback, and career development conversations. Be equally comfortable developing team member interested in a people-leadership path or an individual contributor path.
Own EA recruitment: define hiring criteria, run the assessment process, and build the pipeline as the firm grows.
Oversee team workload distribution and partner-EA alignment.
Own and evolve the EA competency framework and operating standards, keeping them live as the business changes.
Build and maintain the EA onboarding playbook, ensuring every new team member starts with the tools, context, and expectations they need.
Lead the EA technology and AI stack: evaluate tools, run pilots, and embed the best ones into daily practice across the team.
Design and run a partner feedback loop, giving the team consistent, actionable signal on service quality.
Own function-level capacity planning and headcount forecasting, feeding into broader head office planning cycles.

5+ years of progressive EA experience supporting senior executives in a professional services or comparable environment.
Genuine proficiency with AI and productivity tools, including active use in day-to-day work.
Experience working in or alongside fast-growing, project-based organizations is an asset.

you'll provide direct, high-calibre support to 1-2 senior partners while managing a small team of EAs and owning the function's development, standards, and long-term health.
While we have a flexible working environment, the successful candidate should expect to spend an average of at least three days a week in person at our Liberty Village office.

A practicing EA. You're doing the work and you're good at it. You don't see the partner desk as a stepping stone away from management; you see it as part of the job.

At Isaac our business is delivered by our people, and we are proud to say that we are an equal opportunity workplace that doesn't discriminate in employment on the basis of any protected grounds.

Including, but not limited to, age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex

This listing is sourced directly from Isaacoperations's careers page and normalized into a canonical job model.