Drips
Client Success Project Manager
Cleveland, OH
Sponsorship not specifiedDetected 16 days ago
Project ManagementSalesforceCustomer SuccessLeadershipCommunication
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion.
- Define and communicate project objectives clearly to all stakeholders.
- Anticipate potential risks, scope changes, and dependencies to keep projects on track.
Responsibilities
- The CSPM collaborates cross-functionally with Sales, Client Success, Product, Development/QA, and Support teams to deliver successful client outcomes.
- Co-host client-facing kickoff meetings, design workshops, and technical implementation sessions, ensuring productive discussions and clear outcomes.
- Project Planning Develop realistic project timelines that align with contracted deliverables and cross-functional workflows/SLAs.
- Prepare and distribute meeting notes, track action items, and maintain up-to-date project plans in onboarding systems.
- Manage ongoing alignment and communication across internal teams and client stakeholders to ensure onboarding success Day-to-Day & Ongoing Responsibilities Weekly Host or attend internal and client-facing project syncs.
- Prepare kickoff decks, conversation design materials, and other supporting project documents in partnership with internal teams.
- Manage and organize client documentation in SharePoint.
- Support Customer Success Managers (CSMs) with project approvals, agendas, and deliverables.
Requirements
- This role requires a strong understanding of the client's business problem, the solution designed during sales, and the high-level technical requirements for integration.
This listing is sourced directly from Drips's careers page and normalized into a canonical job model.