Attentive
Senior Customer Support Specialist
United States · Senior · Full-time
Sponsorship not specified$70k-$80kDetected 21 hours ago
Customer SupportLeadershipCommunicationProblem Solving
About the role
- Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
Responsibilities
- First line of escalation for complex technical issues in the Support team
- Manage and effectively execute team trainings, product updates, and other program needs as defined by the Support leadership team.
- We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Requirements
- This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues.
- 4-year Bachelor's Degree
- Ability to navigate through ambiguity
Nice to have
- You will also help our team learn, grow and scale by owning one of many of our "Plus-One" responsibilities, where you will handle team responsibilities like training, product updates, and other operational needs.
Skills
- Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
Compensation
- The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
Benefits
- The US base salary range for this full-time position is $70,000 - $80,000 annually + equity + benefits
- You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
Company info
- Advise our customers on best-practices with the Attentive platform and its use cases
- Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
- Attentive Company Values
- Champion the Customer - Our success is defined by our customers' success
- At Attentive, we know that our Company's strength lies in the diversity of our employees.
- This role is the face of our product experience and delivers the most outstanding product support in the industry.
Equal opportunity
- Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds.
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This listing is sourced directly from Attentive's careers page and normalized into a canonical job model.