KnowBe4

Manager, Revenue Operations (Strategic Lead) (Remote)

Clearwater, Florida

Sponsorship not specified$120k-$140kDetected 26 days ago

Agentic AISalesforceAccount ManagementForecastingExcelCustomer SuccessLeadershipCommunicationCollaborationTime ManagementMicrosoft Office

About the role

KnowBe4 empowers the modern workforce to make smarter security decisions every day.
Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.
By leveraging deep analytical insights, they identify bottlenecks and execute solutions that enhance organizational efficiency and revenue performance.

Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process.
Develop and maintain sophisticated models to predict performance across renewal and expansion motions
Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) Net Revenue Retention (NRR).
Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence
Marketing: Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity.
Proven experience developing, implementing and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (ie. process automation, predictive analytics and automated agents)
By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
The Manager of Revenue Operations (Strategic Lead) serves as a key architect in optimizing the end-to-end revenue lifecycle by aligning sales, marketing, product and customer success functions.
They lead strategic initiatives to streamline processes, improve data integrity, and implement scalable systems that drive predictable growth.
They collaborate closely with executive leadership to translate business goals into actionable operational strategies and performance metrics.

Expert-level knowledge of Salesforce
Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
Ability to analyze data trends and identify actionable insights.
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
Proficiency in Data Enrichment Tools like ZoomInfo and Clay
Ability to work autonomously
Strong ability to collaborate with marketing and sales teams to translate data into sales strategies.
Methodical approach to identifying and resolving data inconsistencies.
Strong verbal and written communications
Excellent time management and organization skills
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.

Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling.

Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue.

This is our good-faith estimate of the date the application window is anticipated to close.
KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
An applicant assessment and background check may be part of your hiring procedure.

This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.