Synapse Health

Specialist, Resupply

Onsite - Brentwood, TN · Full-time

Sponsorship not specified$17k-$21kDetected 21 days ago

Customer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

Our model reshapes how DME is delivered and experienced.
By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients.
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

Complete intake, qualification, and order processing activities to support patient resupply needs.
Identify discrepancies, missing information, or errors and work with appropriate teams to support resolution.
Collaborate with team members and cross-functional partners to maintain efficient and reliable resupply workflows.
Provide excellent customer service when interacting with patients, providers, and vendor partners.
Support continuous improvement efforts by identifying process gaps or opportunities for increased efficiency.
Perform additional duties as assigned to support team and operational objectives.
Strong analytical and problem-solving abilities to identify issues and support effective resolution.
We manage intake, documentation, routing, claims, billing, and patient support.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens.
You collaborate closely with internal teams to maintain smooth workflows, support performance targets, and deliver a consistent, high-quality experience for patients, providers, and vendor partners.

Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific software systems.

The pay range for this position is $17 - $21 per hour.
This range reflects the anticipated compensation at the time of posting.
Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions.
Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Professional growth opportunities with compelling career paths

At Synapse Health, we're streamlining the durable medical equipment (DME) process.
The Specialist, Resupply plays a key role in supporting the day-to-day execution of Synapse Health's resupply operations.
This position is fully onsite in the Synapse Health office in Brentwood, TN (37027)

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
What We Need:
We are proud to offer work that matters, on a mission that matters.
This role ensures that patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with regulatory and organizational standards.
As a process-driven contributor, you bring strong organizational skills, attention to detail, and a commitment to operational accuracy.

This listing is sourced directly from Synapse Health's careers page and normalized into a canonical job model.