Point72
Storage Support Engineer
New York, NY
Sponsorship not specified$150k-$200kDetected 8 days ago
PythonBashAnsibleIncident ResponseAgileStakeholder ManagementCommunication
About the role
- We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies.
- For more information, visit https://point72.com/.
Responsibilities
- Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloads
- Build scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scale
- Drive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilization
- Install, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projects
- Troubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtime
- Partner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-end
- Maintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transfer
- Manage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement
- Demonstrated ability to collaborate with infrastructure, database, cloud, and application teams globally
- Support for employee-led affinity groups representing women, people of color and the LGBT+ community
Requirements
- Demonstrated experience with block storage technologies, file storage, and object storage
- Direct experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflows
- When you work here, we provide:
Skills
- A Career with Point72's Technology Team
Compensation
- The annual base salary range for this role is $150,000-$200,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Tuition assistance
- The annual base salary range for this role is $150,000-$200,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package.
- Collaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organization
- We invest in our people, their careers, their health, and their well-being.
- Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
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