Planned
Benefits Specialist
San Diego, CA · Contract
Sponsorship not specifiedDetected 28 days ago
AuditingProcess ImprovementResearchCommunicationOrganizational Skills
About the role
- Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region.
- You will serve as a primary point of contact for employee benefit inquiries, ensuring timely, accurate, and helpful responses that enhance the employee experience.
- The ideal candidate brings strong organizational skills, attention to detail, and a passion for delivering excellent employee service in a collaborative, fast-paced environment.
Responsibilities
- Identify and implement improvements to open enrollment workflows, documentation, and employee resources year over year.
- Support eligibility and data feeds (including EDI and non-EDI vendors) by auditing files and resolving data mismatches between systems and vendor records.
- Support job description-related work, including formatting, updates, version control, and coordination through review and approval processes.
- Provide day-to-day operational support to the Talent Strategy department, including scheduling, maintaining documents and trackers, preparing materials, routing items for review and follow-up, and responding to routine requests.
Requirements
- Help manage pre-boarding activities for independent contractors, including coordination of required documentation, communication, and process tracking to support timely onboarding.
Compensation
- Coordinate and execute operational components of the annual open enrollment process, including system readiness, audit and approval of changes, and employee-facing process support.
Benefits
- Lead day-to-day administration of benefit enrollments, qualifying life events, and terminations; ensure timely and accurate updates in the HCM/benefits administration system.
- Serve as a primary escalation point for complex employee benefit questions; provide clear guidance so employees can make informed benefit decisions.
- Research and resolve coverage, claims, and billing issues by partnering directly with carriers, vendors, and brokers.
- Develop and deliver ongoing benefits education, including employee-facing resources, communications and guidance, to support understanding and effective use of benefit programs.
- Manage ongoing relationships with benefit vendors and brokers to resolve eligibility, service, and billing issues and ensure smooth benefits administration.
- Coordinate with third-party administrators (e.g., COBRA vendors) to monitor processes and support benefits compliance requirements.
- Process, audit, and reconcile monthly benefit invoices; investigate discrepancies and partner with vendors and internal teams to resolve variances.
- Partner closely with Payroll to support accurate benefit deductions and consistent application of benefits processes.
- Maintain the automated benefits administration system within the HCM by auditing data, reviewing and approving changes, and troubleshooting system issues.
- Develop, maintain, and update benefits "how-to" guides and employee self-service resources; ensure internal benefits documentation remains accurate and accessible.
- Lead day-to-day benefits administration workflows and recommend process improvements that strengthen data accuracy, operational efficiency, and employee experience.
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